Assistant Manager / Manager / Senior Manager – Service

SMT (Surface Mount Technology)

Company: NMTronics India Pvt. Ltd.

Department: Service & Customer Experience

Role Purpose The selected candidate will be responsible for leading SMT service operations in the assigned region, ensuring high-quality customer support and timely service delivery across installation, commissioning, preventive maintenance, breakdown support, and machine audits.

1. SMT Service Operations

- Lead installation, commissioning, preventive maintenance, breakdown support, and machine audits for SMT equipment.
- Manage field service activities, engineer deployment, site visits, and resource allocation.
- Ensure timely resolution of technical issues while maintaining defined service KPIs and SLAs.
- Improve machine uptime and reduce Mean Time to Repair (MTTR).
- Monitor service performance and implement continuous improvement initiatives.
- Plan and execute preventive maintenance activities.

1. Customer Relationship Management

- Build and maintain robust relationships with key customers.
- Handle customer escalations and ensure high customer satisfaction.
- Conduct regular customer visits and service review meetings.
- Understand customer requirements and ensure timely resolution of technical concerns.
- Support AMC renewals and identify opportunities for service upgrades and modernization.

1. Team Leadership

- Lead, mentor, and develop a team of Service Engineers.
- Allocate resources effectively for timely customer support.
- Monitor individual and team performance against defined KPIs.
- Identify training needs and support technical skill development.
- Build a service team culture focused on customer satisfaction and technical excellence.

1. Technical Coordination





- Coordinate with relevant technical teams for troubleshooting, training, and complex technical issues.
- Ensure adherence to defined SMT service standards and processes.
- Support technical updates, machine-related issues, and customer escalations.
- Support implementation of new SMT technologies and service enhancements.

1. Service Business Growth

- Drive service revenue through AMCs, spare parts, upgrades, refurbishment, and modernization .
- Identify opportunities to increase customer engagement and service business.
- Support cost optimization while maintaining service quality.
- Track service revenue, service performance, AMC status, and customer satisfaction.

1. Process & Compliance

- Ensure accurate service documentation, reporting, ticket closure, and service records.
- Follow company SOPs, EHS guidelines, and quality standards.
- Ensure timely updates in ERP/CRM systems.
- Monitor service dashboards and prepare periodic performance reports.

Technical Scope
- Strong knowledge and hands-on experience in SMT manufacturing environments .
- Hands-on experience in servicing, troubleshooting, installation, commissioning, and preventive maintenance of Fuji SMT platforms, particularly NXT/NXTR Series .
- Good understanding of feeders, placement heads, vision systems, machine troubleshooting, and SMT process optimization .
- Exposure to other SMT equipment such as ASM/SIPLACE, Panasonic, Yamaha, JUKI , or similar platforms will be preferred.




- Strong understanding of preventive maintenance, breakdown analysis, troubleshooting, and SMT manufacturing processes.
- Ability to diagnose technical issues and resolve complex SMT machine problems.

Preferred Background

Candidates with experience in

- SMT Equipment Service
- SMT Machine Service & Maintenance
- SMT Installation & Commissioning
- SMT Machine Troubleshooting
- SMT Manufacturing
- PCB Assembly Equipment Service
- SMT Process & Machine Optimization

Qualification & Experience
- B.E./B.Tech./Diploma in Electronics, Electrical, Mechatronics, or a related engineering discipline.
- 5–15 years of experience in SMT Service .
- Hands-on experience in SMT equipment service, installation, commissioning, preventive maintenance, and troubleshooting.
- Experience in customer handling, service operations, and team management.
- Candidates with experience managing SMT field service teams will be preferred.

Leadership Competencies
- Strong customer-centric approach.
- Excellent problem-solving and decision-making skills.
- Strong leadership and people management capabilities.
- Excellent communication and stakeholder management skills.
- Results-oriented with a focus on operational excellence.
- Strong coordination and negotiation skills.
- Ability to work in a fast-paced and customer-driven environment.
- Willingness to travel extensively across India.

Why Join NMTronics? Join NMTronics India Pvt. Ltd. and be part of a technology-driven organization working in electronics manufacturing and SMT solutions . This role offers an opportunity to lead SMT service operations, work with advanced SMT equipment, build strong customer relationships, and contribute directly to service business growth.

📌 Assistant Manager / Manager / Senior Manager – Service SMT (Chennai)
🏢 NMTronics India
📍 Chennai