Key Responsibilities

- Lead end-to-end delivery of cross-functional programs across product, engineering, operations, and platform teams.

- Drive initiatives focused on operational excellence, workflow optimization, knowledge management, and AI-powered support experiences.

- Partner with stakeholders to identify operational gaps, process inefficiencies, documentation issues, and workflow bottlenecks.

- Define program plans, milestones, dependencies, risks, and success metrics while ensuring timely execution.

- Manage project intake, prioritization, tracking, reporting, and delivery using Jira and Confluence.

- Establish governance frameworks, operating cadences, documentation standards, and program health reporting.

- Coordinate release readiness activities, operational launches, process improvements, and change management efforts.

- Work with subject matter experts to convert fragmented information into structured, maintainable, and scalable operational documentation.

- Support initiatives involving workflow automation, AI-powered operations, agentic workflows, model evaluation, and prompt optimization.

- Create dashboards and reporting mechanisms that provide visibility into operational performance, knowledge health, and program outcomes.





- Communicate program status, risks, dependencies, and key milestones to stakeholders and leadership teams

Required Qualifications

- 5-8 years of experience in Technical Program Management, Program Management, Product Operations, Knowledge Management, Operations Enablement, or similar roles.

- Proven experience leading complex cross-functional initiatives involving technical and non-technical stakeholders.

- Hands-on experience with Jira and Confluence is required.

- Strong understanding of program management practices, including roadmap planning, risk management, dependency tracking, and executive communications.

- Experience driving operational process improvements and building scalable workflows.

- Ability to translate business and operational challenges into structured requirements and actionable solutions.

- Robust stakeholder management skills with experience influencing teams across multiple functions.

- Experience developing metrics, dashboards, reporting frameworks, and operational KPIs.

- Excellent communication, organization, and prioritization skills.

- Experience working in fast-paced, technology-driven environments.

📌 AI Product/ Program Manager (Hyderabad)
🏢 Insight Global
📍 Hyderabad