Company: MHJ Pharmaconcepts & Consumer Brands

Location: West Delhi, India In office

Employment Type: Full-time

Experience: 3–8 years

Reporting: Direct access to senior leadership/founder

About the Role

We are looking for a high-calibre AI Automation Expert who can take ownership of AI adoption, business automation, and digital transformation across channels. This is not a prompt-writing or ChatGPT-user role.

We are looking for a hands-on builder who can identify business problems, architect AI-powered solutions, build production-ready automations, integrate APIs and business systems, deploy AI agents, and demonstrate measurable improvements in revenue, productivity, response time, customer experience, and operational efficiency.

You will work across functions including sales, CRM, customer support, marketing, lead generation, outreach, e-commerce, content production and internal operations.

The ideal candidate should be equally comfortable discussing a business problem with leadership and then sitting down to build the actual n8n workflow, API integration, AI agent or automation required to solve it.

Key Responsibilities

1. AI Automation & AI Agents

- Identify repetitive, manual and inefficient business processes that can be automated using AI.
- Design, build, deploy and optimise AI agents and workflow automations.
- Build production-grade workflows using platforms such as n8n, Make.com and Zapier.
- Develop AI-powered systems that connect multiple business applications and data sources.
- Use LLMs to automate decision-making, research, content generation, classification, summarisation and business workflows.
- Research emerging AI tools and technologies and evaluate their practical application within the business.
- Continuously improve existing automations based on performance and business requirements.

2. API & Systems Integration Build and manage integrations between AI systems and existing business infrastructure, including:

OpenAI APIs, Claude, Gemini, REST APIs, WhatsApp APIs, CRM systems, Shopify, E-commerce platforms Amazon-related workflows, Internal business systems, Marketing platforms, Reporting and dashboard systems

3. Sales & Lead Automation

Build systems that improve the entire lead-to-customer journey.

Responsibilities include

- Automating lead capture.
- Lead qualification using AI.
- Automated CRM entry and enrichment.




- Automated lead routing.
- AI-powered lead research.
- WhatsApp follow-up automation.
- Automated sales follow-up sequences.
- Sales team notifications and task creation.
- Lead-status monitoring.
- Dashboard and reporting automation.
- Identifying opportunities to improve conversion rates and reduce response time.

4. CRM & Customer Support Automation Develop AI-powered customer support and CRM systems that can:

- Automatically categorise and route enquiries.
- Generate AI-assisted responses.
- Automate WhatsApp customer communication.
- Reduce manual customer-support workload.
- Escalate important or complex queries to human teams.
- Maintain customer information within CRM systems.
- Track customer interactions.
- Improve customer response time and experience.

5. Marketing & Growth Automation Own the implementation of AI across the marketing function.

This includes

- AI-powered marketing workflows.
- Automated content research.
- AI-generated marketing content.
- AI-generated creative and videos.
- Content repurposing.
- Marketing research and competitor analysis.
- SEO workflows.
- Lead-generation automation.
- Outreach automation.
- Performance reporting.
- Marketing workflow optimisation.

You should understand how AI can be applied not just to create content, but to build an entire scalable marketing pipeline. 6. AI-Generated Creative & Content Pipeline

Build and manage systems for scalable AI-assisted creative production.

This includes

- Product creatives.
- Social media content.
- Advertising creatives.
- Promotional videos.
- Marketing copy.
- Product content.
- Content variations.
- Automated creative workflows.
- AI-assisted research and ideation.

The objective is to create a repeatable AI content production pipeline, rather than relying on manual one-off content creation. 7. E-commerce Automation

Build and optimise AI-powered workflows across the company's e-commerce ecosystem.

Relevant areas include

- Shopify
- Amazon




- Product information workflows.
- Order/customer workflows.
- Customer support.
- Product content generation.
- Marketing automation.
- Reporting.
- E-commerce data processing.
- AI-powered operational workflows.

8. Digital Transformation

- Map existing business processes and identify automation opportunities.
- Work with different departments to understand operational bottlenecks.
- Prioritise automation opportunities based on business impact.
- Design scalable AI systems rather than temporary workarounds.
- Create an AI adoption roadmap for the organisation.
- Train internal teams on AI tools and workflows.
- Drive practical AI adoption across departments.
- Measure the impact of deployed systems.

Technical Skills Candidates should have practical experience with the following technologies and concepts:

Generative AI

- ChatGPT, OpenAI, OpenAI API, Claude, Gemini, Generative AI, Prompt Engineering

AI Automation

- n8n, Make.com, Zapier, Workflow Automation, AI Agents

Development & Integration

- Python, REST APIs, API integrations, Webhooks, WhatsApp API

AI Agent Frameworks

- LangChain, CrewAI, MCP

Business Systems

- CRM, Shopify, Amazon / e-commerce platforms

Marketing Technology

- Digital Marketing, SEO, Google Ads, Meta Ads, Marketing Automation, Outreach Automation

The candidate should be able to demonstrate real implementation experience, not merely familiarity with these technologies.

What We Are Looking For

Must Be a Builder

We strongly prefer candidates who have:

- Built and deployed real AI automations.
- Built production workflows in n8n, Make or similar platforms.
- Integrated OpenAI APIs into real applications/workflows.
- Worked with APIs and external business systems.
- Built AI agents or multi-step AI workflows.
- Automated real business processes.
- Created measurable business outcomes through automation.

Portfolio / Proof of Work Candidates should be prepared to demonstrate previous AI automation projects.

During the recruitment process, you may be asked to provide:

- GitHub profile
- Portfolio
- Workflow screenshots
- n8n/Make workflows
- AI agent demos
- API integration examples
- Live/demo applications
- Case studies
- Before/after business results

Real-world deployment experience will carry significantly more weight than theoretical AI knowledge.

📌 AI Automation Expert (New Delhi)
🏢 MHJ Pharmaconcepts
📍 New Delhi