Role & responsibilities

Design:

- Take customer input to design organization solutions to meet their needs

- Use suite of design software to prepare visually appealing recommendations

- Leverage deep product knowledge to creatively solve even the most challenging space solutions

- Deliver customer a personalized, unique, wowing outcome including optional additional elements

- Contribute regularly to the addition of recent common designs to 3D Design library

- Provide a world class design experience on every interaction

Sales:

- Cross-trained to handle inbound/outbound sales calls to support customers during peak / overflow periods

- Establish rapport and build professional relationships with clients

- Qualify customer by asking clear, direct, exploratory questions to understand their needs

- Expertly handle customer inquiries, and confidently promote and sell NewAge Products

- Assist customers with placing draft orders or converting drafts to complete sales

- Upsell, cross-sell, and offer services to provide the best customer experience

General:

- Regularly share customer feedback to help business plan future products, processes, or other services that are not currently in place

- Identify gaps or issues that could risk the success of sales or promotions, and escalate the concern to leadership for review





- Maintain a high level of work quality across all responsibilities

- Be a brand ambassador for all NewAge product categories

- Advocate on behalf of NewAge customers in everything you do

- Other related duties as assigned

Preferred candidate profile

- Post-secondary education in Business, Ecommerce, Sales or related area of study

- Minimum 3 years working in contact centre or a similar capacity

- Minimum 3 years of experience working in a fast-paced, customer-facing role (retail, ecommerce, customer service, hospitality, etc.)

- Minimum 1 year experience preparing home improvement 3D designs or a similar capacity

- Exceptional English written and verbal communication skills

- Superior customer service and sales skills, robust business acumen

- Must be proactive and results oriented with strong organization, communication and influencing skills, a self-starter who takes initiative, seeks opportunities for improvement, and creatively and constructively challenges the status quo

- Thrives in an environment of change and ambiguity

Candidate should have below requirements at their home for WFH

- Steady broadband or cable Internet

- Appropriate working desk for Work from home

📌 3D Designer - WFH (Night shift) (Mumbai)
🏢 NewAge Products
📍 Mumbai