About the roleWe are looking for aCustomer Support Executivewho can handle customer queries, follow-ups, order-related concerns and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, be patient with customers and have strong coordination and problem-solving abilities.Key ResponsibilitiesHandle customer queries throughcalls, WhatsApp, Instagram and email .Respond to customer inquiries and provide accurate information about products, orders and delivery timelines.Managecustomer follow-upsand ensure no inquiry is missed.Track order status and coordinate with internal teams for timely updates.Handle customer complaints, concerns and escalations professionally.Coordinate withSales, Production, Dispatch and other teamsto resolve customer issues.Maintain accurate customer information,



inquiry records and follow-up details in theCRM .Provide after-sales support and ensure a positive customer experience.Identify opportunities to assist the sales team with lead follow-ups and conversions.Maintain a professional and customer-friendly approach in all interactions.Required SkillsExcellentverbal and written communication skills .Strongcustomer handling and relationship managementskills.Goodfollow-up and coordinationskills.Strong problem-solving and decision-making ability.Patient, polite and professional approach towards customers.Ability to handle multiple customer conversations simultaneously.Basic knowledge ofCRM and MS Excel .Comfortable usingWhatsApp Business, email and social media platforms .Ability to work effectively with different internal teams.Preferred skillsExperience inCustomer Support, Customer Service, Client Servicing or Customer Success .Experience inFashion, Textile, Apparel, Retail or E-commercewill be an advantage.Experience handling orders, complaints and after-sales support is preferred.LanguagesEnglish and Hindi required. Gujarati will be an added advantage.Who we are looking forSomeone who genuinely enjoyshelping customers, solving problems and building positive customer relationships, while ensuring every customer receives a smooth and skilled experience with Fabric Pandit.

📌 Customer Support Executive (Maharashtra)
🏢 Fabric Pandit
📍 Maharashtra