Dream11, through its brand Sixer, is seeking a dedicated and customer-centric Customer Success Executive to join our dynamic team. You'll play a crucial role in ensuring the highest level of customer satisfaction by effectively addressing inquiries, providing assistance, and resolving app-related issues.

Key Responsibilities

- Customer Engagement: Provide personalized support via calls and other channels.
- App Expertise: Guide users with a deep understanding of Sixer's features and updates.
- Query Resolution: Troubleshoot and resolve customer issues efficiently.
- Ticket Management: Handle support tickets with timely follow-ups and resolution.
- Problem Solving: Use critical thinking to tackle complex issues.
- Feedback Collection: Gather user insights to enhance the app experience.
- Documentation: Maintain records and update the knowledge base.
- Quality Assurance:



Ensure consistent and high-quality customer interactions.
- Collaboration: Work with teams to improve customer success processes.
- Escalation Management: Identify and escalate critical issues as needed.

Qualifications

- Fluent in Hindi & English (verbal & written).
- Solid problem-solving & customer service skills.
- Experience with support tools & ticketing systems.
- Ability to handle high call volumes in a fast-paced setting.
- Attention to detail and organizational skills.
- Empathetic and adaptable to customer needs.
- Prior customer success experience is a plus.
- Basic knowledge of Cricket to engage effectively with users.

📌 Customer Success Executive (Mumbai)
🏢 Dream11
📍 Mumbai