- Team Leadership & Management:
- Supervise and guide customer service representatives, ensuring they meet performance standards and company expectations.
- Motivate and coach team members to improve skills and performance.
- Conduct performance evaluations and provide feedback.
- Resolve conflicts and address employee issues.
- Manage workloads, schedules, and resources to ensure productive operations.
- Customer Service Operations:
- Handle escalated customer issues and complex inquiries.
- Implement and monitor customer service protocols and procedures.
- Ensure timely and effective resolution of customer issues.
- Analyze customer service metrics to identify areas for improvement.
📌 Customer Service Team Lead (Jaipur)
🏢 Murugappa Group
📍 Jaipur
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