Develop and maintain Certification Exam Items to assess technical proficiency of the Now® Platform.
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Map competencies in Certification Pools to terminal course objectives.
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Lead a training portfolio's Psychometric Analysis activities.
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Develop and maintain Certification Simulator Test Items.
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Develop and maintain Certification Test Prep eLearning videos.
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Develop and maintain Certification supporting documentation (e.g. Blueprints, course descriptions, and other specification docs).
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Develop and maintain Certification results reporting and analytics.
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Act as a liaison between the Certification and Curriculum Development teams.
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Establish relationships with key stakeholders and subject matter experts to develop high quality and accurate Certification exam items and supporting assets.
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Adhere to timelines and schedules for product deliverables and maintain up to date and accurate project plans throughout the duration of the project.
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Review test items created by other item writers for quality and adherence to project standards and specifications.