About Testsigma

Testsigma is building the world's first Quality Intelligence Platform — AI-powered, agent-driven, and designed to make software testing intelligent, not just automated.

About the Role

As a Technical Account Manager, you'll own the technical health of your customer accounts — onboarding, adoption, configuration, and ongoing support. You'll work across a mix of customers, from small teams to large enterprises, coordinating with internal teams to make sure they're genuinely getting value from our platform. This role runs on a 24x5 rotational shift model supporting global customers.

What You'll Be Doing

Lead technical onboarding from kickoff to the customer's first real winIdentify adoption blockers and build plans to solve themAct as the go-to technical expert for complex customer use cases, running calls and deep-divesCoordinate with TSE, ES, and Product teams to resolve issues and drive product feedbackKeep account records, health data, and status updates current





What We're Looking For2-5 years in Technical Account Management, Solutions Engineering, or a similar technical customer-facing role at a SaaS companyHands-on experience diagnosing adoption issues using logs, APIs, and usage dataExperience configuring or integrating a SaaS product in a real customer environmentStrong written and verbal communication in EnglishComfort with a 24x5 rotational shift modelBachelor's degree in CS, Engineering, or equivalent experience

Nice to have: experience with test automation/QA tools, CI/CD pipelines, or platforms like Gainsight, Totango, Postman, Jira, or Salesforce.

Why Join UsDeep technical exposure across SMB to enterprise accountsReal autonomy managing customers across the US, APAC, and EuropeGrowth path into TAM Lead, ES Lead, or Solutions EngineeringFlat hierarchy, direct access to Product & Engineering

📌 Technical Account Manager (Mumbai)
🏢 testsigma
📍 Mumbai