Member Journey Lead (Beforest Lifestyle Solutions Pvt. Ltd) (Hyderabad)

Member Journey Lead (Beforest Lifestyle Solutions Pvt. Ltd) (Hyderabad)

24 Aug
|
Nameless
|
Hyderabad

24 Aug

Nameless

Hyderabad

Beforest Lifestyle Solutions Private Limited






About Beforest




Beforest Lifestyle Solutions is building
regenerative, community -led living across India. Through ventures like Bewild
(forest -friendly produce) and Regolith (native architecture), we are creating a
recent blueprint for how people live — in harmony with land, each other, and the
larger world.






Designation


Member Journey Lead




Experience


3 -5 years




Department


Community Engagement




CTC


Based on experience and knowledge




Location


Hyderabad


Full Time (No WFH), 5 days/week, Day shift


(willing to
travel to some beautiful locations in the country)


Role Overview



The Member Journey role is at the heart
of this living ecosystem. You will be the voice, pulse, and bridge between
Beforest and 225+ families spread across 1000+ acres and six thriving
collectives.



You will guide them — from questions about land
registration to updates on homes, from booking a guest house to navigating a
title notice, from handling a grumpy member to communicating with elegance when
urgency arises.



This is not a desk -bound, mechanical role. It's
a calling. We're looking for someone who has the maturity and presence to hold
the entire Beforest member community with grace.



Who We're Looking For



- Purpose -driven
— you've made conscious life choices and believe in the long game

- Grounded —




you don’t sugarcoat, but you don’t slip into cynicism either

- Reliable —
people trust you because you do what you say

- Balanced —
you can work across Zoho, Google Sheets, and Canva, but also navigate
unstructured conversations with members

- Warm and
composed — you don’t flinch when tension arises; you offer clarity and
steadiness


Educational Requirement


- Minimum: Graduation
(any stream)

- Preferred: Post -graduation
or professional courses in communications, community work, or management

- Must have: Demonstrated
experience in handling people, resolving queries, and building lasting
working relationships


Skills & Experience


- 3–5 years in
client servicing, volunteering, operations, community engagement, or
customer support

- Hands -on with
Google Sheets, Zoho CRM, Canva (or equivalent platforms)

- Strong
writing and interpersonal communication

- Proactive,
calm under pressure, and dependable in execution


Responsibilities:



1. Be the Anchor for Every Member


- Be the single
point of contact for post -onboarding queries





- Handle
everything from registrations to follow -ups, with empathy and
follow -through

- Give members
the feeling that someone truly has their back


2. Hold the Journey with Systems + Heart


- Maintain and
update Zoho CRM (or equivalent) for member tracking

- Coordinate
documentation, status updates, timelines, and requests

- Simplify —
and slowly automate — common workflows and recurring needs


3. Coordinate Internal Delivery


- Work closely
with:

- Backend
Operations Executive (for docs, permissions, registrations)

- Communications
Executive (for updates,
messages, touchpoints)

- Ensure clear
handshakes and no dropped balls across the entire team


4. Support Events & Experiences


- Collaborate
with the Beforest Experiences team

- Ensure
members are looped into events, updates, follow -ups

- Bring back
feedback and field reflections to improve the member experience


What You Get


- A chance to
co -create the journeys of 225+ families across 1000+ acres

- A role that
is emotionally fulfilling, intellectually engaging, and grounded in
purpose

- Work with a
values -driven team that cares as much about the land as the people

- The
satisfaction of building systems that bring peace and clarity to a
community -in -motion






📌 Member Journey Lead (Beforest Lifestyle Solutions Pvt. Ltd) (Hyderabad)
🏢 Nameless
📍 Hyderabad

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