Project Manager (PM) – Customer DeliveryRole OverviewAs a Project Manager in the Customer Delivery team, you will be responsible for deliveringmultiple customer implementations and/or larger, more complex insurance customers. Inaddition to owning delivery outcomes, you will help scale delivery excellence by managingcomplexity, mentoring Associate Project Managers, and driving consistency across projects.Key Responsibilities• Own delivery outcomes across multiple customer implementations and/or large, complexcustomer engagements• Act as the primary escalation point for customers and internal teams, managing risks,scope, and delivery challenges• Lead complex customer interactions to shape requirements, delivery approach, andimplementation strategy• Oversee project planning and execution across projects, ensuring timelines, qualitystandards, and customer expectations are met• Mentor and guide Associate Project Managers on delivery execution, client handling,



andrisk management• Drive continuous improvement initiatives across customer delivery, including adoption of AIenabled tools and processesRequired Skills and Experience• 6–9+ years of experience in project management, consulting, or customer delivery roles• Proven experience managing multiple projects and/or large, complex clientimplementations• Strong stakeholder management skills, including senior client leadership• Deep ability to manage ambiguity, risk, and cross-project dependencies• Robust understanding of enterprise software delivery; insurance or insurtech experiencestrongly preferred• Ability to influence delivery strategy and contribute to AI-driven delivery transformationNice to Have• Prior experience in P&C; insurance or insurtech• Experience managing or mentoring project managers• Project management certification (PMP, Agile, Scrum

📌 Project Manager - Customer Delivery (Athiyur)
🏢 Talentgigs
📍 Athiyur