- Engage with customers via inbound and outbound calls.
- Provide support for various queries and ensure professional handling.
- Build rapport with customers to ensure positive and unique solutions.
- Demonstrate in-depth knowledge of the services provided.
- Meet performance metrics such as CSAT, AHT, and
Requirements:
- Minimum 12 months of experience in an international BPO setting.
- Strong multitasking skills.
- Excellent verbal and written communication skills.
- Ability to work in UK shifts.
- Graduate or undergraduate qualification