1 Manage a team of sales officers and guide them in achieving monthly and annual sales targets 2 Floor manager will be responsible for ensuring high levels of customer service by monitoring followup on customer orders and responses to customer enquiries 3 Assigning targets to the sales team and ensuring these targets are achieved 4 Interacting with customers to understand their needs resolving customer complaints if any Explain the features and advantages of different types of jewellery available at Tanishq to our customers 5 Train members of the sales team on policies Retail Sales experience is mandatory