ServiceNow ITOM Architect-Subcon Area(s) of responsibility Skill: ServiceNow ITOM Archiect(Certificate Management & PKI) Requirement Summary Seeking a Senior ServiceNow ITOM Architect to lead the design and implementation of a Certificate Lifecycle Management (CLM) solution integrated with Microsoft PKI/ADCS. Robust expertise in ITOM (Discovery, CMDB, Service Mapping) and experience with Certificate Management, PKI, or ADCS integrations are essential. The architect will own solution design, implementation governance, stakeholder engagement, and AMS knowledge transfer.

Key Responsibilities Lead architecture and solution design for ServiceNow Certificate Lifecycle Management. Design certificate discovery, inventory, tracking, and ownership processes.

Integrate

ServiceNow with Microsoft ADCS and enterprise PKI platforms. Define and implement certificate request, issuance, renewal, revocation, and expiry workflows. Establish certificate-to-CMDB relationships and ownership models.

Drive CMDB governance, data quality, reconciliation, and operational standards. Design dashboards, reporting, monitoring, and proactive certificate expiry notifications. Conduct workshops with Security, IAM, Infrastructure, Cloud, and DevSecOps teams.

Define support processes, governance models, and technical documentation. Provide implementation guidance and knowledge transfer to AMS/support teams.

Mandatory Skills





ServiceNow ITOM 8 years of ServiceNow experience.

Strong expertise in: ITOM Discovery CMDB Service Mapping CSDM ITSM IntegrationHub Flow Designer Experience leading enterprise-scale ServiceNow implementations.

Certificate

Management & PKI Experience working on Certificate Lifecycle Management initiatives.

Strong understanding of: PKI Certificate Authorities (CA) Certificate issuance and renewal Certificate revocation and expiry management Certificate governance and compliance Microsoft ADCS Experience with Microsoft Active Directory Certificate Services (ADCS).

Experience integrating ServiceNow with ADCS/PKI solutions using APIs and automation frameworks. Architecture & Governance Solution architecture and design expertise. Stakeholder management and workshop facilitation.

Experience working with Security, IAM, Infrastructure, and Cloud teams. Ability to independently lead design, implementation, and knowledge transfer activities.

Preferred Skills ServiceNow Certificate Management implementation experience.

Event

Management.

Cloud

Discovery (Azure/AWS).

Vulnerability

Response / Security Operations.

Experience in regulated enterprise environments. Infrastructure and Cyber Security domain exposure.

Preferred Certifications

ServiceNow Certified System Administrator (CSA) ServiceNow CIS – Discovery Experience Level Senior Level

📌 Senior ServiceNow ITOM Architect - Certificate Lifecycle Management (Bengaluru)
🏢 Birlasoft
📍 Bengaluru