Sales Associate Academic Counselor

Connect My Expert - AVA Road, Rajamundry Branch

Sales | Rajahmundry, Andhra Pradesh | Full-Time | Work from Office

Department - Sales

Reports To Founder and Co-Founder

Working Hours

10:30 AM to 7:30 PM, Monday to Saturday

About the Role

As a Sales Associate (Academic Counselor) at Connect My Expert, you are the first human voice a student or parent speaks to. Your role is to understand the child's academic needs and guide the family toward the right tutoring solution. You manage the complete student acquisition journey from first contact through to enrolment,

serving families across the UAE, UK, USA, Singapore and India studying IB Diploma, IGCSE, A Levels, AP, SAT and CBSE.

Key Responsibilities

1. Engage with inbound and outbound leads via phone, WhatsApp and email in a timely and skilled manner.

2. Conduct structured needs-analysis conversations with parents to understand the child's curriculum, grade level, subject gaps and learning style.

3. Schedule and coordinate free demo sessions with the Tutor Hiring team for qualified leads.

4. Handle objections professionally and guide parents toward enrolment decisions.

5. Log all interactions, updates and follow-up tasks in the CRM system within 5 minutes of every call.

6. Follow up consistently on all leads as per the defined follow-up protocol until closure or disqualification.

7. Work across international time zones UAE,



UK and USA leads may require evening availability.

8. Meet daily calling targets and weekly enrolment targets.

9. Coordinate with the Tutor Hiring team on student requirements and demo readiness.

10. Maintain complete and accurate records of all student and parent interactions in CRM.

Required Skills and Qualifications

- Bachelor's degree in any discipline. Education, Business or Psychology backgrounds preferred.
- Strong verbal and written communication skills in English essential for international client interaction.
- 0 to 3 years of experience in inside sales, telesales, counseling or client-facing roles.
- Familiarity with CRM platforms.
- Genuine interest in education and student welfare.
- Ability to manage a high volume of calls while maintaining quality and professionalism.

What We Are Looking For

- Previous experience in EdTech, education counseling or inside sales with a demonstrated track record.
- Confident communicator comfortable speaking to international parents.
- Driven by outcomes and motivated by performance incentives.
- Organised and disciplined follows process without needing to be reminded.
- Empathetic listener who genuinely wants to help families make the right decision.
- Quick learner who can understand international curricula and speak to parents about IB, IGCSE, AP and SAT.

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