Role : Contact Center Representative (Voice & Insurance domain)
Required Qualification : Any Degree
Required Experience : 1-4 years
Shift timings : Flexibility with Shift timings
Location : Hyderabad

Role
Answers (or makes) phone calls & responds to email (mail box management) from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
Generating customer loyalty through strong knowledge of key products and services
Owns and resolves issues and understands how and when to escalate
Acts as a role model for our Group Values and Behaviors, supporting colleagues and customers to deliver superior customer service through these values




Values diversity amongst team

Accountability and Responsibilities
Sound understanding of quality and customer satisfaction measures deployed in Contact Centre setting
Excellent email writing and verbal communication skills.
Good prioritizing, planning and organizing skills.
Adaptable and flexible to change.
Domain Knowledge required.
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
Ability to work in a high-volume, fast paced environment is required

How to Apply:

Send your updated resume to: [email protected] or WhatsApp to (phone hidden).

Please include the following in your email/WhatsApp:
Full Name
Contact Number
Total Experience
Relevant Experience
Current CTC
Expected CTC
Notice Period

📌 Contact Center Representative (Voice & Insurance domain) (Hyderabad)
🏢 ZettaMine Labs
📍 Hyderabad