The Software Support & Implementation Executive is responsible for assisting clients in the installation, configuration, and implementation of software solutions, along with providing post-implementation support. The role ensures smooth deployment, user adoption, and ongoing technical assistance to maintain client satisfaction and system efficiency.
Who are we looking for?
- Assist in software implementation, including installation, configuration, and testing at client sites or remotely.
- Build strong client relationships by ensuring timely responses and proactive issue resolution.
- Coordinate with development, testing, and product teams to escalate and resolve complex issues.
- Ensure smooth transition from project implementation to ongoing support.
- Proficiency in English, Malayalam, Tamil, and Hindi
- Provide technical support by responding to queries via calls, emails, or ticketing systems.
What we can offer you?
- A agile and innovative work culture.
- Mentorship from experienced trechnical support professionals
- Growth opportunities within the organization.
- Real-time exposure to live projects.
Department
Support Department
Location
Calicut
Qualifications
B.Com, BBA, or any other related degree
Experience
1-2 Yrs
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