Role & responsibilities

Position: Sales and Operations Specialist

Experience Required: Above 5 Years in Luxury Travel or a Related Industry Location: Mumbai Goregaon

Employment Type: Full-Time

Key Responsibilities:

Sales

1.

Client Acquisition and Relationship Management

- Build and maintain strong relationships with high-net-worth individuals (HNWIs), corporate clients, and travel agents.

- Proactively engage with clients to understand their travel needs and present tailored solutions.

- Achieve sales targets by converting leads into confirmed bookings.

2.

Itinerary Customization

- Design bespoke travel itineraries based on client preferences, ensuring attention to detail and alignment with brand standards.

- Recommend unique destinations, experiences, and luxury accommodations to exceed client expectations.

3.

Market Intelligence

- Monitor industry trends, competitor offerings, and client feedback to refine sales strategies.

- Identify current market opportunities and develop strategies to penetrate them.

Operations

4.

Booking Management

- Coordinate with internal teams, suppliers, and vendors to ensure seamless travel arrangements, including flights, accommodations, transportation, and exclusive experiences.

- Manage end-to-end booking processes while maintaining accuracy and efficiency.

5.

Client Support

- Serve as the primary point of contact for clients, providing prompt assistance for any travel-related inquiries or issues during their trip.

- Ensure the delivery of exceptional service at every touchpoint to maintain brand loyalty.

6.

Vendor Relations





- Cultivate relationships with luxury service providers to secure the best rates and exclusive privileges for clients.

- Negotiate contracts and oversee service quality to uphold company standards.

7.

Budget Management

- Ensure all itineraries and travel plans are cost-effective while maintaining luxury standards.

- Monitor expenses and ensure profitability on bookings.

8.

Performance Reporting

- Prepare and present regular sales reports, including key performance indicators (KPIs), sales pipeline updates, and client feedback analysis.

Qualifications and Skills

- Experience: Above 7 years in sales and operations within the luxury travel or hospitality sector.

- Sales Acumen: Proven track record of meeting or exceeding sales targets.

- Leadership quality

- Operational Expertise: Strong understanding of travel logistics, vendor management, and itinerary planning.

- Client-Focused: Exceptional interpersonal and communication skills, with an ability to anticipate and exceed client expectations.

- Organizational Skills: Detail-oriented, with the ability to manage multiple tasks and projects simultaneously.

- Tech Proficiency: Familiarity with travel CRM systems, booking platforms, and tools like Microsoft Office Suite.

- Industry Knowledge: In-depth understanding of luxury destinations, exclusive experiences, and the needs of HNWIs.

- Flexibility: Willingness to travel as needed and work flexible hours to accommodate client demands.

Preferred candidate profile - candidate should be from Travel or Hospitality industry

📌 Sales & Operations Specialist ( Travel Industry Only) (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai