Quality Analyst/ Trainer (Bengaluru)

Quality Analyst/ Trainer (Bengaluru)

28 Aug
|
Infro Technologies and Services
|
Bengaluru

28 Aug

Infro Technologies and Services

Bengaluru

Audit Interactions: Evaluate calls, chats, emails, or operational tasks against set quality parameters.

Track Metrics: Monitor performance scorecards, error trends, and compliance guidelines.

Analyze Data: Find root causes for workflow gaps and process deviations.

Report Findings: Prepare dashboards and quality reports for management review.

Lead Calibrations: Join alignment sessions with managers to keep scoring

Conduct Training: Lead onboarding, process updates, and refresher courses.

Gap Analysis: Use audit insights to spot individual and team training needs.

Content Creation: Build training manuals, standard operating procedures (SOPs), and learning modules.

📌 Quality Analyst/ Trainer (Bengaluru)
🏢 Infro Technologies and Services
📍 Bengaluru

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