Kitchen Partner Relationship Management

- Build and maintain strong professional relationships with all assigned kitchen partners.

- Act as the primary point of contact for kitchen-related operational matters.

- Conduct regular kitchen visits and partner meetings.

- Understand kitchen partner concerns and provide timely solutions.

- Ensure partners understand and follow Mealawe processes and SOPs.

2. Daily Kitchen Operations

- Monitor daily order preparation and dispatch operations.

- Ensure kitchens are ready for scheduled meal production.

- Track order acceptance, preparation, and dispatch timelines within the defined SLA.

- Coordinate with kitchens during peak operational hours and take immediate corrective actions for delays or bottlenecks.

3. Food Quality & Hygiene

- Conduct regular quality checks, food packaging audits, and hygiene assessments at partner kitchens.

- Ensure food quality, portion size, taste, and presentation meet Mealawe standards.

- Monitor packaging quality and correct labeling.

4. Order Accuracy & Customer Experience

- Monitor order accuracy and analyze customer complaints related to kitchen operations.

- Work with kitchen partners to reduce complaints, cancellations, rejections, and delays.

5. Kitchen Performance Management

- Track and improve key kitchen KPIs (acceptance rate, on-time preparation/dispatch, compliance, etc.).

- Prepare regular performance reports and highlight underperforming kitchens to the Operations Manager.

6. Coordination With Internal Teams

- Coordinate with City Operations, Customer Support, Delivery Operations, Procurement, Finance, and Quality teams.

- Support new kitchen onboarding, operational activation, menu changes, and pricing updates.

7. Menu & Production Coordination

- Ensure kitchens follow the approved Mealawe menu and maintain adequate raw-material planning.





- Monitor availability of menu items and address recurring stock issues.

8. Partner Training & SOP Implementation

- Train kitchen partners on Mealawe processes, kitchen systems/apps, packaging standards, and dispatch procedures.

9. Escalation & Problem Solving

- Take ownership of kitchen-related剧escalations, identify root causes, and implement preventive actions.

- Maintain an escalation tracker and escalate high-impact issues immediately to the City Operations Manager.

10. Reporting & MIS

- Prepare daily/weekly kitchen performance reports and maintain kitchen visit/audit records using Excel/Google Sheets.

Candidate Profile

- Education: Graduate in any discipline. A background in Hospitality, Hotel Management, Food Technology, or Operations is an advantage.

- Experience: 1–4 years of experience in food delivery, cloud kitchens, restaurants, hospitality, FMCG operations, or partner/vendor management.

Required Skills

- Strong relationship management, communication, and negotiation skills.

- Excellent problem-solving ability and operational ownership.

- Comfortable with regular field visits (requires a two-wheeler and valid driving license).

- Proficiency in Excel/Google Sheets to analyze basic operational data.

- Professional fluency in English and Hindi; knowledge of Kannada is an advantage.

Key Performance Indicators (KPIs)

- Kitchen SLA: Improve on-time preparation & dispatch

- Food Quality & Accuracy: Maintain standards and minimize wrong/missing items

- Complaints & Issues: Reduce kitchen-related escalations and close them within defined TAT

- Compliance & Availability: Ensure 100% adherence to SOPs and uninterrupted operations

- Reporting: Accurate and timely MIS submission

Working Pattern & Compensation

- Type: Full-time role (Bangalore-based) with regular field visits and flexible schedule based on operations.

- Salary: As per industry standards and candidate experience.

- Joining: Immediate joiners preferre

📌 Kitchen Relationship Manager (Bengaluru)
🏢 Climbing Seeds
📍 Bengaluru