Resort Coordinator – Roles & Responsibilities

- Handle day-to-day office and administrative activities of the resort.
- Manage and update online bookings and reservations through booking platforms.
- Check booking enquiries, availability, confirmations and cancellations regularly.
- Coordinate with Resort Manager and other department managers for smooth daily operations.
- Coordinate with customers through phone calls, WhatsApp and emails regarding bookings, enquiries and requirements.
- Respond to customer enquiries professionally and provide accurate information about rooms, packages, facilities, pricing and availability.
- Follow up with customers for booking confirmations and pending enquiries.
- Handle online promotions and digital marketing activities for the resort.
- Coordinate with the management/team for updating offers, packages, photos and promotional content on online platforms.
- Maintain proper records of bookings, enquiries, customer details and daily reports.
- Prepare and maintain basic Excel sheets, reports and office documents.
- Ensure all booking and customer information is updated correctly in the system.




- Follow up on customer feedback and coordinate with the concerned team to resolve issues.
- Monitor incoming calls, emails and online enquiries and ensure timely responses.
- Maintain proper filing and documentation of resort-related records.
- Support the management in special events, group bookings and corporate enquiries.
- Perform other office coordination and administrative duties assigned by the management.

Required Skills

- Good computer knowledge is mandatory.
- Positive knowledge of MS Excel, Word, Email and Internet.
- Comfortable handling online booking/reservation platforms.
- Good communication skills in English; Kannada, Telugu and Hindi will be an advantage.
- Good email and telephone communication skills.
- Basic understanding of online promotions/social media.
- Good coordination, follow-up and organizational skills.
- Should be able to work independently and coordinate with multiple departments.

Office Timing 10.00AM to 07.00PM

📌 Resort Coordinator (Bengaluru)
🏢 Nikhara Bharath Construction Company
📍 Bengaluru