We are looking for a Pre-Sales Coordinator who will be responsible for promptly connecting with assigned leads, understanding their property requirements, recommending suitable properties, maintaining regular follow-ups, and converting interested leads into qualified site visits.
Key Responsibilities
- Lead Contact: Contact every assigned lead within the expected timeline and establish the first interaction professionally.
- Requirement Understanding: Understand the customer's budget, preferred location, property type, BHK, purpose of purchase, timeline, and other requirements.
- Property Recommendation: Identify and share properties that closely match the customer's requirements, along with better alternatives where applicable.
- Property Presentation: Clearly explain the key details, benefits, pricing, location, and other relevant information about the recommended properties.
- Lead Follow-Up: Regularly follow up with customers to understand their feedback and level of interest in the properties shared.
- Interest Identification: Identify which property or properties the customer is interested in and understand any concerns or objections.
- Site Visit Conversion: Encourage interested customers to visit the property/site so they can evaluate the options and make an informed decision.
- Site Visit Coordination:
Collect the required site-visit details and coordinate with the concerned Sales Coordinator for the visit.
- CRM Management: Accurately update lead status, customer requirements, follow-ups, property interests, and site-visit details in the CRM.
- Lead Handover: Assign the confirmed site visit to the appropriate Sales Coordinator and properly transfer the client in the CRM with all relevant information.
- Follow-Up Tracking: Ensure no assigned lead is missed and maintain timely follow-ups until the lead is successfully converted or closed.
- Team Coordination: Work closely with Sales Coordinators and the internal team to ensure a smooth transition from lead generation to site visit.
Ideal Candidate
- Good communication and interpersonal skills
- Ability to understand customer requirements and recommend suitable options
- Strong follow-up and lead management skills
- Comfortable working with CRM systems
- Valuable convincing and relationship-building skills
- Target-oriented and proactive approach
- Prior experience in real estate, telecalling, pre-sales, or customer handling is preferred.
Key Performance Areas
- Timely lead contact
- Number of leads effectively handled
- Quality of customer requirement collection
- Follow-up consistency
- Qualified site visits generated
- Lead-to-site-visit conversion
- CRM accuracy and timely updates
- Successful lead handover to Sales Coordinators
📌 Presales Executive (India)
🏢 Prop Titan
📍 India
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