Job Title: Front Desk Executive / Receptionist (Female)
Location:
Designer Store – Simran Dhillon
Working Hours:
10:00 AM – 8:00 PM (6 days a week)
Role Overview:
We are looking for a well presented and responsible Front Desk Executive to manage client interactions, appointments, and overall frontend operations of the store. This role is crucial in creating a smooth, premium customer experience while ensuring efficient coordination within the team.
Key Responsibilities:
1. Client Handling & Communication
Greet and attend walkin clients professionally
Handle all incoming calls, WhatsApp messages, and Instagram DMs
Communicate clearly in polite and fluent English
Understand client requirements and guide them accordingly
2. Appointment & Trial Management
Schedule and manage client appointments efficiently
Coordinate trial dates and ensure smooth execution
Keep track of upcoming trials and inform relevant team members
3. Store Coordination
Have complete knowledge of store layout, collections, and processes
Direct clients to the right team members or sections
Act as a bridge between clients and the internal team
4. Followups & Conversions
Maintain a database of all enquiries
Follow up with potential clients to convert leads
Ensure no enquiry is missed or ignored
5. Store Presentation
Ensure the store remains clean, organized, and presentable at all times
Monitor front desk area and overall clientfacing environment
6. Reporting & Data Management
Maintain detailed daily reports on Google Sheets
Client details
Enquiries
Appointments
Followups
Track daily tasks and updates accurately
Requirements:
Female candidate preferred
Strong communication skills (Good spoken English is a must)
Organized, responsible, and detailoriented
Basic knowledge of Google Sheets / Excel
Presentable personality with a customerfirst approach
Ability to multitask and handle pressure in a retail environment
Preferred Skills:
Experience in a fashion/luxury retail store
Familiarity with handling Instagram & WhatsApp business accounts
Salesoriented mindset
Salary:
As per experience + performancebased incentives
Why Join Us:
Work in a premium designer setting
Opportunity to learn fashion retail and client management