Key Responsibilities

- Manage relationships with existing and potential clients.
- Handle client onboarding, coordination and regular follow-ups.
- Ensure timely collection of payments and achieve assigned monthly collection targets.
- Coordinate with CRE, Backend, Production and Management teams for smooth client servicing.
- Maintain accurate client records, follow-ups, payments and service status in CRM.
- Handle client queries, concerns and complaints professionally.
- Ensure clients receive timely updates regarding shoots, auditions, services and deliverables.
- Generate repeat business, referrals and additional sales from existing clients.
- Monitor pending payments and follow up until closure.
- Maintain daily/weekly collection and client-status reports.
- Ensure company policies, SOPs and service commitments are properly communicated and followed.
- Support the Branch Manager in achieving branch revenue and collection targets.

Required Skills





- Excellent communication and client-handling skills.
- Robust follow-up and negotiation abilities.
- Sales and collection-oriented approach.
- Good knowledge of CRM, Excel/Google Sheets and WhatsApp.
- Ability to handle difficult clients professionally.
- Strong coordination, accountability and problem-solving skills.
- Presentable, confident and target-oriented personality.
- Performance ExpectationsAchieve assigned monthly collection and revenue targets.
- Maintain strong client relationships and minimise complaints.
- Ensure timely follow-up on all active and pending clients.
- Maintain accurate CRM records and daily reporting.
- Performance will be reviewed regularly based on collections, client retention, productivity, follow-ups and overall branch contribution.

📌 Client Relationship Manager (Mumbai)
🏢 Star Media Network Private
📍 Mumbai