- Handle customer queries through phone, email, chat, and other support channels.
- Understand customer concerns and provide accurate and timely solutions.
- Resolve complaints professionally while maintaining a positive customer experience.
- Follow up with customers to ensure issues are successfully resolved.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Coordinate with internal teams to resolve customer-related issues.
- Provide customers with transparent information about products, services, policies, and processes.
- Escalate complex or unresolved issues to the appropriate team.
- Meet defined customer service and response-time targets.
- Collect customer feedback and share recurring issues with the relevant teams.
- Maintain a professional and customer-friendly approach at all times.
📌 Customer Support Executive (Thane)
🏢 Silgate solution
📍 Thane
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