Role & responsibilities

- Assisting associate on policy terms and conditions, including sum insured and eligibility and also, claim submission timelines.
- Assisting associate Hospitalization procedures and network hospital confirmation is also provided.
- Enrollment queries, especially for coverage of parents and newborn baby; along with the premium impact.
- Comfort being provided to employees in time of emergencies through phone & physical presence.
- Assisting Associate for reimbursement claims & cashless queries.
- Associates require support in understanding and filling the claim form and documents submission.
- Assisting associate for Ecard & necessary addition of members.
- Should have good communication skills , knowledge about policy coverage benefits.
- HR dependency on helpdesk person for necessary coordination pan India admissions & claims.




- Discussing problematic claims with HR for necessary support
- Most key, Human Touch and Building relationship with HR team & associates and Polite behaviour

Preferred candidate profile

- Bachelor's degree in any stream with 1+ years in client servicing, account management, or a related field.
- Exceptional interpersonal, listening, and verbal/written communication skills.
- Ability to remain calm under pressure and manage conflict effectively.
- Strong multitasking capabilities, problem-solving mindset, and proficiency in project management tools.

Interested candidates can call or refer to Moulika @(phone hidden).

📌 Claims Processing Associate (Chennai)
🏢 Family Health Plan (FHPL)
📍 Chennai