- Manage and supervise the daily inbound and outbound warehouse operations.
- Allocate manpower and ensure effective utilization of team members.
- Monitor sorting, scanning, loading, unloading, and shipment processing.
- Ensure all shipments are processed within the defined SLA/TAT.
- Conduct daily team huddles and communicate operational targets and updates.
- Monitor team productivity and take corrective action whenever required.
- Ensure compliance with SOPs, safety guidelines, and company policies.
- Coordinate with other departments to resolve operational and shipment-related issues.
- Maintain daily operational reports and ensure accurate data entry.
- Train, guide, and motivate team members to improve productivity and performance.
- Handle customer/shipment escalations and ensure timely resolution.
- Monitor attendance, shift allocation, and manpower requirements.
- Ensure proper housekeeping and maintain a protected working environment.
- Support the Station Manager/Operations Manager in achieving daily operational targets.