- Handle inbound customer inquiries professionally and efficiently across multiple communication channels.
- Conduct outbound calls for customer follow-ups, service reminders, feedback surveys, lead qualifications, and tele-sales campaigns.
- Effectively engage customers using consultative selling techniques to promote products, services, renewals, and value-added offerings.
- Identify customer needs and recommend suitable products or services to maximize customer satisfaction and business opportunities.
- Achieve outbound sales conversion and survey completion targets while maintaining high-quality customer interactions.
- Resolve customer complaints, service requests, and account-related queries within defined service levels.
- Provide accurate product, service, pricing, and account information.
- Update customer interactions, survey responses, sales outcomes, and follow-up actions in CRM systems.
- Ensure compliance with company policies, regulatory requirements, and data privacy standards.
- Maintain professionalism, empathy, and customer focus during every interaction.
- Coordinate with internal teams to resolve customer issues and ensure timely closure.
- Continuously contribute to process improvement by identifying customer feedback and recurring issues.
Preferred candidate profile
- Excellent verbal and written communication skills.
- Strong customer service and relationship management abilities.
- Excellent persuasion, negotiation, and objection-handling skills.
- Ability to confidently deliver tele-sales pitches and influence customer decisions.
- Strong outbound calling and customer engagement skills.
- Ability to build rapport quickly and maintain positive customer relationships.
- Positive conflict resolution and problem-solving capabilities.
- Ability to multitask and work effectively in a fast-paced contact center environment.
- Basic analytical and troubleshooting skills.
- Proficiency in CRM applications, ticketing systems, and Microsoft Office applications.