Job Description Telecaller / Front Office Executive

Organization: Sri Ram Hospitals – Orthopaedics
Position: Telecaller / Front Office Executive
Gender: Female
Experience: 0–1 year
Employment Type: Full-Time
Location: Hyderabad

About Sri Ram Hospitals – Orthopaedics

Sri Ram Hospitals – Orthopaedics is committed to providing quality, patient-focused orthopaedic care with professional service and a welcoming environment for patients and their families.

Job Summary

We are looking for a female Telecaller / Front Office Executive who will be responsible for handling patient calls, appointments, front-office coordination, and patient communication. The ideal candidate should have excellent communication skills, a pleasant personality, and a patient-friendly approach.

Key Responsibilities

Telecalling & Patient Coordination

- Handle incoming and outgoing patient calls professionally.
- Respond to patient enquiries regarding consultations, appointments, doctors, timings, and hospital services.
- Make follow-up calls to patients regarding appointments, consultations, and treatment.
- Coordinate appointment bookings, confirmations, rescheduling, and cancellations.
- Maintain proper records of patient calls and follow-ups.
- Communicate with patients courteously and provide accurate information.

Front Office Responsibilities

- Greet and assist patients and attendants visiting the hospital.
- Manage patient registration and basic front-desk activities.
- Coordinate with doctors, nursing staff, billing, and other departments.
- Guide patients to the appropriate department/doctor.
- Maintain patient-related records and ensure accurate data entry.
- Handle front-office queries and resolve routine patient concerns professionally.




- Ensure the reception area is organized and patient-friendly.

Required Skills

- Excellent verbal communication skills in English and Telugu.
- Hindi communication will be an added advantage.
- Good interpersonal and customer-service skills.
- Pleasant personality and professional appearance.
- Basic computer knowledge and familiarity with MS Office.
- Ability to handle multiple calls and front-office activities efficiently.
- Good telephone etiquette.
- Ability to communicate patiently with patients and attendants.
- Strong follow-up and coordination skills.

Eligibility

- Female candidates only.
- Minimum qualification: Intermediate / Any Degree.
- Freshers with good communication skills may apply.
- Candidates with experience in hospitals, clinics, healthcare, telecalling, reception, or customer service will be preferred.
- Candidates should be comfortable working in a hospital environment.

Preferred Candidate Profile

We are looking for someone who is:

- Patient-friendly and polite.
- Confident in handling telephone conversations.
- Well-organized and punctual.
- Responsible and proactive.
- Comfortable coordinating with doctors and hospital staff.
- Willing to learn and grow within the organization.

What We Offer

- Professional and supportive work environment.
- Opportunity to work in a reputed healthcare organization.
- Learning and career-growth opportunities.
- Competitive salary based on experience and skills.

How to Apply

Interested candidates can share their updated CV/resume with the HR Department:

Email: [email protected]
Contact: +91 (phone hidden)

Sri Ram Hospitals – Orthopaedics
Join our team and be part of a patient-focused healthcare workplace.

📌 Walk-in || Telecaller / Front Office Executive (Hyderabad)
🏢 SRI RAM HOSPITAL
📍 Hyderabad