- Employment Type: Full time
- Shift: Day time
- - Customer chat/mail and voice support
- - US client
- - Responsibilities:
- *Handle inbound chats (at times calls also), and email queries
- *Resolve customer issues with empathy and professionalism.
- *Follow defined SOPs, scripts, and escalation protocols.
- *Meet daily/weekly productivity targets (AHT, FCR, CSAT, etc.).
- - Requirements:
- *Minimum 12 - 24 months of BPO experience in International Process
- *Excellent English communication (written and spoken).
- *Typing speed of at least 50 WPM with 90% accuracy.
- - Loaction IT Park, Bargi Hills, Jabalpur
📌 Customer Support Executive (Jabalpur)
🏢 Nexxus7 Process
📍 Jabalpur
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