At SkilloVilla , we believe a student's learning experience is only as good as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership , navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you. Job Location: On-site, Bengaluru, JP Nagar, Bengaluru Full-time · Immediate Joiners Preferred Mon – Sat (6-days working) 0–3 Yrs Exp Graduated or Post Graduate - mandatory) Perks and Benefits (Performance Based) And advantages performance based What you'll do: Handle student queries across calls, chat, and email Stay sharp on all course, platform, and payment-related info so you're never caught off guard Own escalations, social media or otherwise, keep things calm,



find a way forward Work cross-functionally with internal teams to close open issues on time, every time Complete accurate, prompt documentation for every resolved case — no loose ends Generate support reports in Excel / Google Sheets for performance tracking What we're looking for: 0–3 years in Customer Support / Customer Success / Student Support Experience handling escalations and social media complaints Strong verbal and written communication in English Proficiency in Excel and Google Sheets for reporting Ability to work 6 days a week in a fast-paced environment Prior EdTech / SaaS experience is a strong plus CustomerSupportEscalationHandlingSocialMediaEscalationsLiveChatSupportCRMToolsGoogleSheetsExcelreportingEdTech SupportStudent SuccessEmail SupportProblemSolving Inbound Calls

📌 Customer Support Associate (India)
🏢 SkilloVilla
📍 India