The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools. This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level. The ability to motivate, instill accountability and achieve results. Effectiveness of a team of Process Associates. Prepare MIS reports. Interact with Customers and manage their queries. This position will require providing day-to-day coordination on the activities of the team. Attending and responding to written/electronic correspondence. Candidate should have been in a Team Lead role, on papers for at least 1year Should have exposure to handling 10+ FTEs. Additional Responsibilities: Positive attitude and should be flexible to work in dynamic environment. Ability to generate process improvement ideas through Kaizen and projects. Enhances organization reputation by taking ownership and accountability.
Responsibilities
- Interact with Customers and manage their queries.
- Prepare MIS reports.
- Provide day-to-day coordination on the activities of the team.
- Attending and responding to written/electronic correspondence.
- Candidate should have been in a Team Lead role, on papers for at least 1year.
- Should have exposure to handling 10+ FTEs.
- Positive attitude and should be flexible to work in agile environment.
- Ability to generate process improvement ideas through Kaizen and projects.
- Enhances organization reputation by taking ownership and accountability.
Qualifications
- Major- Graduate/Post Graduate (Preferably Commerce).
- Degree - Bachelor
- Work Experience: Minimum 4 years of post qualification experience in BPO/KPO industry. (Insurance Domain)
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