- Handle inbound and make outbound calls, emails, and chats from real estate
agents regarding their Equator account, password resets, and technical issues -
these are warm leads, no cold calling
- Upsell real estate agents' current memberships for added value in receiving
qualified leads for property listings
- Provide exceptional customer service by addressing inquiries promptly and
efficiently
- Troubleshoot and resolve technical issues related to the Equator platform
- Conduct product demonstrations to showcase the advantages of Equator's services
- Maintain accurate customer records and update information in the CRM system
- Collaborate with the sales team to identify potential upselling opportunities
- Assist in the development and implementation of sales strategies to increase
customer retention
- Generate and qualify leads
- Prepare and deliver regular reports on customer interactions, sales activities, and
performance metrics
- Stay up-to-date with industry trends, competitor offerings, and Equator's product
updates
- Participate in ongoing training to enhance product knowledge and customer service
skills
Qualifications
- Any Graduate with +3 years experience in sales support job preferred from Mortgage
Domain.
- Hands-on experience in using software applications.
WHAT ABOUT YOU?
You have...
- A Hunter mentality, eager to create and nurture a sales revenue stream through
lead generation and warm calling, while meeting measurable sales goals
- Experience in an Inside Sales or client Account Management role, ideally within a
Real Estate Services or Cloud-based Web Services sector
- Experienced in customer service, sales, and customer retention with expertise in
handling customer objections and escalations
- Experience working with one or more CRM's (e.g. Avature, Encore, or
Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)
📌 US Sales Specialist ( Saas Based) (India)
🏢 Altisource
📍 India
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