Key Responsibilities

- Provide technical support to international clients via phone, email, live chat, and remote sessions.
- Conduct software onboarding, demonstrations, and comprehensive client training sessions.
- Lead Training & Development (T&D;) sessions to help clients maximize the value of our software.
- Install, configure, and troubleshoot both Desktop and Cloud-based software solutions.
- Handle live support calls, scheduled meetings, and client follow-ups professionally.
- Monitor and respond to client emails and voicemails promptly.
- Diagnose software issues, identify root causes, and provide effective solutions.
- Document and report software bugs with detailed information to the Development Team.
- Coordinate with cross-functional teams to ensure timely issue resolution.
- Maintain accurate documentation of support cases and client communications.
- Build solid client relationships through excellent service, professionalism, and proactive support.

📌 Technical Support Associate (Surat)
🏢 Anand Systems
📍 Surat