- Design, Implementation and Administration of Backup environments running on Various backup solutions such as CommVault, Azure Native backup, Rubrik, Druva, Netbackup, Veeam etc.
- Hands-on experience with SRE and DevOps tools with ability to automate streamline daily operations
- Backup Configuration administration of Cloud native workloads (AWS, Azure etc.)
- Troubleshoot deep technical issues in Backup environments running on the Mentioned Tools Technologies. Drive them to Resolution.
- Demonstrate a high degree of creativity in performing tasks by identifying, proposing and implementing streamlining activities to reshape technology and processes.
- Propose and Implement Backup Improvement Initiatives to enhance backup Performance Backup Success Rates.
- Handle Technical Escalations from Level 1 support team.
- Generate and analyze various Backup Reports.
- Perform Backup Assessments and Audits. Report on the findings, propose plans and implement them to bridge gaps.
- Execute and follow Incident management, Change Management and Problem management in line with current ITIL Standards.
- Engage Vendors on deep technical issues and work with them through the resolution.
- Identify recurring issues and create problem incidents to find the root cause of the event.
- Track Backup Systems Capacity and Propose Appropriate Measures proactively.
- Maintain accurate and up-to-date documentation of backup configurations, procedures, and policies.
- Communicate effectively with stakeholders at all levels, providing updates on key accomplishments and any challenges or issues.
- Work with other cross-functional teams to provide seamless Service Delivery.
- Participate in DR exercises.
- Work in rotational shifts (24X7 coverage model) and provide on call support as required.
- Proactively identify opportunities for process improvement and automation, driving efficiency and effectiveness within the organization.
- Familiarize yourself with automation tools and scripting languages to streamline routine tasks and improve efficiency.
- Stay abreast of industry trends, best practices, and emerging technologies to recommend innovative solutions.
#LI-CM1
- Masters or bachelors degree in computer science, Information Science or a related field.
- Extensive experience working with CommVault, Azure Native backup solution with certification.
- Atleast 7 years of Experience in IT Infrastructure management.
- Minimum 7 years of hands-on experience managing various backup infrastructures.
- Experience of managing Azure and AWS native backup environments (certification preferred).
- Windows and UNIX Server Administration experience.
- Knowledge of Storage, Networking and Database concepts.
- In depth ITIL process Knowledge Certification.
- Valuable Knowledge of Incident, Problem and Change Management Processes.
- Knowledge in using Service Management Tool like Service Now, Remedy etc.
- Ability to clearly articulate situations / issues to cross-functional teams and clients.
- Strong analytical, problem-solving and communication skills.
- Eagerness to learn and adapt to new technologies.