- Handle inbound and outbound calls professionally.
- Contact existing and prospective dealers/customers to generate business.
- Explain company products, offers, and promotional schemes.
- Follow up on sales inquiries, quotations, and pending orders.
- Resolve customer queries and complaints promptly.
- Maintain accurate records of calls, leads, and customer interactions in CRM/Excel.
- Coordinate with the sales, dispatch, and accounts teams for order execution.
- Achieve daily call and lead generation targets.
- Follow up for payment reminders and outstanding collections when required.
- Gather customer feedback and market information.
- Maintain long-term relationships with dealers and customers.
- Prepare daily, weekly, and monthly call reports.Role & responsibilities