Job Description

Supervisor – F&B;

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Z Hotels | Zolo

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Lead the shift. Elevate service. Deliver exceptional dining experiences every time.

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Why this role exists

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At Z Hotels, exceptional dining is built on more than good food—it is built on consistent execution.

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Guests remember how quickly they were served, how warmly they were welcomed, how confidently issues were resolved, and whether every interaction felt seamless.

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As Z Hotels continues to grow:

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- Guest volumes increase
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- Peak dining hours become more demanding
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- Teams become larger
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- Service expectations become higher
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- Coordination between the restaurant, kitchen, and front office becomes more critical
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Without strong shift leadership:

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- Service becomes inconsistent
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- Orders are delayed
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- Guest complaints increase
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- Tables turn slower
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- Revenue opportunities are lost
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- Team discipline weakens
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This role exists to ensure every shift operates with discipline, speed, consistency, and guest focus.

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A strong F&B; Supervisor creates an environment where guests receive excellent service while the team executes confidently under pressure.

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If this role is strong:

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- Guests enjoy faster and more consistent service.
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- Team productivity improves.
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- Guest complaints reduce.
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- Revenue through upselling increases.
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- Operations become predictable and scalable.
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If this role is weak:

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- Service delays become frequent.
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- Team coordination breaks down.
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- Guest satisfaction drops.
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- Revenue opportunities are missed.
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- Operational discipline weakens.
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This role directly owns shift execution, service quality, guest satisfaction, and team performance.

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Your mandate is explicit

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- Lead the F&B; team during every shift.
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- Ensure exceptional guest service from arrival to departure.
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- Drive speed, quality, and accuracy in service delivery.
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- Coach and supervise associates on the floor.
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- Resolve guest concerns immediately.
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- Ensure hygiene, presentation, and operational discipline.
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- Improve revenue through service excellence and upselling.
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This is not a service delivery role. It is a shift leadership and operational control role.

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About Zolo and Z Hotels

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Finding dependable accommodation has historically been fragmented and inconsistent.

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People settled for compromises because the system offered few trustworthy options.

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Zolo reimagined living and hospitality as a connected journey.

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Zolo Coliving simplifies urban living.

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Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

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Today,



over 100,000 people trust Zolo across different phases of life.

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At Z Hotels, great dining experiences are created through disciplined execution, strong leadership, and genuine hospitality.

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The F&B; Supervisor ensures every shift reflects these standards.

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What you will be responsible for

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Lead Shift Operations

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- Own end-to-end restaurant operations during assigned shifts.
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- Allocate responsibilities across the team.
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- Ensure smooth coordination between service, kitchen, and billing.
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- Maintain service flow during peak hours.
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- Monitor table availability and guest movement.
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- Ensure operational readiness before every shift.
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Drive Guest Experience

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- Personally engage with guests whenever required.
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- Ensure every guest receives prompt and courteous service.
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- Resolve complaints quickly and professionally.
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- Recover guest experience before issues escalate.
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- Build a culture of hospitality within the team.
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- Monitor guest satisfaction throughout the shift.
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Supervise Team Performance

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- Conduct shift briefings.
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- Guide associates during service.
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- Coach team members on guest handling and service standards.
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- Monitor productivity and service discipline.
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- Ensure grooming, punctuality, and professional behaviour.
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- Provide real-time feedback and corrections.
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Ensure Service Quality & Operational Excellence

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- Monitor order accuracy and service speed.
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- Ensure proper table setup and presentation.
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- Maintain consistency across all guest interactions.
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- Prevent service delays and operational bottlenecks.
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- Ensure SOP adherence throughout the shift.
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Revenue & Upselling

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- Encourage suggestive selling across the team.
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- Monitor average bill value and upselling opportunities.
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- Promote special menus, beverages, and ongoing offers.
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- Ensure revenue opportunities are not missed.
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- Balance guest experience with commercial outcomes.
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Hygiene, Safety & Compliance

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- Ensure food safety and hygiene standards are maintained.
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- Monitor cleanliness of dining areas and service stations.
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- Ensure safe food handling practices.
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- Maintain compliance with operational SOPs.
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- Conduct regular quality checks throughout the shift.
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Inventory & Shift Coordination

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- Monitor daily stock availability.
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- Report shortages proactively.
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- Coordinate with kitchen and stores for replenishment.
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- Minimize wastage.
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- Ensure smooth shift handovers with complete operational updates.
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What success looks like after 6–12 months

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- Consistently high guest satisfaction scores.
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- Faster table turnaround without compromising service quality.
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- Strong team productivity during every shift.
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- Minimal guest complaints and service escalations.
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- Higher revenue through effective upselling.
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- Excellent hygiene and operational audit scores.
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- Well-trained and disciplined service teams.
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- Smooth coordination between restaurant and kitchen.
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Who this role is for

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You will likely thrive here if:

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- You enjoy leading people on the floor.
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- You stay calm during busy service hours.
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- You naturally take ownership of guest experience.
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- You believe consistency is more important than speed alone.
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- You enjoy coaching others.
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- You notice operational gaps before they become problems.
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- You take pride in building high-performing teams.
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Experience we value

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- 2–5 years in Food & Beverage Operations, Restaurants, Hotels, or Hospitality.
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- Minimum 1 year of team handling or shift leadership experience preferred.
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- Experience supervising restaurant operations.
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- Exposure to guest complaint handling.
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- Strong understanding of service standards and SOPs.
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- Experience driving upselling and service quality.
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- Hospitality background preferred.
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Leadership, service excellence, and operational discipline matter more than tenure alone.

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The impact you will have

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- Lead the guest dining experience across every shift.
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- Improve guest satisfaction and repeat visits.
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- Build disciplined, high-performing service teams.
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- Increase operational efficiency and service consistency.
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- Contribute directly to restaurant revenue and brand reputation.
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Why join now

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Z Hotels is expanding rapidly across markets.

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As we grow, consistent service leadership will become one of the biggest differentiators for our guest experience.

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This role offers:

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- Ownership of restaurant shift operations.
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- High visibility within hotel operations.
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- Exposure to team leadership and business performance.
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- A clear path toward Restaurant Manager , F&B; Manager , and broader Hotel Operations Leadership roles.
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If you believe great hospitality is created through leadership, discipline, and exceptional guest experiences—not just serving food—this is the right opportunity.

📌 Food And Beverage Supervisor (Bengaluru)
🏢 Zolo
📍 Bengaluru