Job Title: Customer Support Executive

Location: Lucknow, Uttar Pradesh

Company: Urban Plant

Salary Range: ₹15,000 – ₹25,000 per month (Based on experience)

About Us:

Urban Plant is a fast-growing e-commerce brand focused on providing high-quality, sustainable, and innovative plant products to urban homes. We are a young and dynamic team building a strong D2C (Direct-to-Consumer) presence across India.

Role Overview:

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, providing order-related assistance, and ensuring an excellent overall customer experience.

Key Responsibilities:

- Respond to customer queries through calls, WhatsApp, email, and other communication channels.
- Handle product-related queries, order status, delivery updates, returns, replacements, and refunds.
- Resolve customer complaints professionally and ensure timely solutions.
- Coordinate with the operations, warehouse, and logistics teams to resolve customer issues.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Follow up with customers regarding pending issues and ensure proper closure.
- Collect customer feedback and share key insights with the concerned team.
- Ensure high levels of customer satisfaction and maintain a positive brand experience.




- Handle multiple customer queries efficiently while maintaining professionalism.
- Follow company policies and maintain proper communication and workplace discipline.

Required Skills & Qualifications:

- Bachelor’s degree or equivalent qualification.
- Minimum 1 year of experience in customer support/customer service preferred.
- Freshers with excellent communication skills may also be considered.
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving and interpersonal skills.
- Patient, polite, empathetic, and customer-oriented approach.
- Ability to handle multiple tasks and work under pressure.
- Basic knowledge of e-commerce platforms and order management systems is an advantage.
- Basic computer knowledge and proficiency in MS Office/Google Workspace.
- Good attention to detail and ability to meet deadlines.

Perks & Benefits:

- Friendly and growth-oriented work environment.
- Opportunity to work with a fast-growing e-commerce brand.
- Learning exposure across multiple departments.
- Opportunities for professional growth and skill development.

How to Apply:

Interested candidates can apply via LinkedIn or email their resume to [email protected] with the subject line:

Application for Customer Support Executive – Urban Plant

📌 Customer Support Executive (Ghaziabad)
🏢 Urban Plant®
📍 Ghaziabad