Description

Job Responsibilities:

- Endpoint Management & Deployment:

- Manage and configure Microsoft Endpoint Manager (Intune) and Windows Autopilot.

- Configure, test, and deploy hardware and software to users both locally and remotely

- Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers

- Diagnoses and resolves problems related to the operation of PCs on the network

- Administer and enforce compliance policies and configuration profiles.

- Oversee application packaging, deployment, and Windows update policies.

- Troubleshoot and support hardware/software issues on Windows OS.

- ManageEngine Desktop Central:

- Configure and manage endpoint devices using ManageEngine Desktop Central.

- Automate patch management, software deployment, and asset management.

- Monitor and optimize system performance and security.

- Networking Support L1:

- Identify and respond to network alerts and outages and perform initial analysis of network performance issues.

- Verify network device status and interface utilization, Check interface status, link failures, and bandwidth usage.

- Identify and troubleshoot network-related incidents including DNS, DHCP, IP conflicts, VPN access, and wireless connectivity issues.

- Coordinate with Network Operations teams for escalation and resolution of complex network problems.

- Support network infrastructure moves, additions, and changes, including workstation and peripheral connectivity.

- Configure,



troubleshoot and support Video Conferencing systems used for corporate broadcasts

- Collaboration & Documentation:

- Work closely with IT Security, Infrastructure, and Service Desk teams.

- Maintain detailed documentation, SOPs, and knowledge base articles.

- Provide solutions to user issues by identifying problems, train users in basic problem resolution and understanding how to make effective use of their PCs

- Respond to user requests and service issues in a timely and professional manner

- Create, monitor, update, and close tickets using Service Now ticketing system

- Adhere to Black Box corporate, technology and security policies at all times while performing daily functions

- Remain current on technical and operational details concerning PC products and support

- Technical Skills:

- Deep understanding of Windows 10/11, Office 365, and MDM policies.

- Knowledge of Microsoft Entra ID (formerly Azure AD), Group Policy, and endpoint security practices.

- Experience with virtual desktop administration (e.g., Windows 365, Citrix).

- Extensive experience with Win 10/11 OS – Control panel, System settings, networking, device manager.

- Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools

- Microsoft Outlook – OST/PST, Email Profiles, Shared Folders, Archives, Add-on’s and Webmail.

- Networking – IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic’s.

- Active Directory Password resets and User properties.

- Working knowledge of Microsoft Teams audio/video conferencing systems

📌 Desktop Support Engineer (Mumbai)
🏢 Black Box
📍 Mumbai