We are looking only for IMMEDIATE JOINERS and who are based out of CHENNAI
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Role Summary:
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The Experience Manager leads experience-driven transformation by leveraging analytics and user insights to prioritize, design, and deliver service and tooling improvements aligned to business outcomes.
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Key Responsibilities:
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Drive experience-led innovation aligned to business goals.
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Translate operational data and user feedback into prioritized initiatives.
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Apply analytics (XLA) to identify trends and opportunities.
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Facilitate structured improvement and innovation workshops.
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Partner with technology teams to deliver tooling enhancements.
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Govern execution through centralized experience management processes.
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Identify and move work from L2 teams and other resolver groups into Self Service and L1.
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Key Qualifications:
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Robust analytical and data interpretation capabilities.
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Experience with ServiceNow, analytics platforms, or experience tools.
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Ability to translate insights into executable outcomes.
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Required experience administering CCaaS/contact center platforms (Vonage, Genesys, Five9, NICE CXone, Amazon Connect, etc.). Experience with IVR design, call routing, queue management, platform integrations, reporting, and vendor management strongly preferred.
📌 Experience Manager (Tamil Nadu)
🏢 Saaki Argus And Averil Consulting
📍 Tamil Nadu
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