We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this ).
We're looking for an Enterprise Account Manager to own the entire customer lifecycle at BiteSpeed — from onboarding and implementation to retention, renewals, cross-sell, upsell, and account expansion.
This isn't a traditional customer success role focused only on support and relationship management. We're looking for someone who can build strong customer relationships while also identifying growth opportunities and driving revenue from existing accounts.
You'll work closely with customers to help them achieve their goals, maximize the value they derive from BiteSpeed, and uncover opportunities to expand their partnership with us.

Own the end-to-end customer journey — onboarding, implementation, adoption, retention, renewals, and expansion.
Build strong, long-term relationships and become a trusted advisor for your customers.
Lead customer onboarding and ensure a smooth implementation experience with faster time-to-value.
Drive product adoption and customer engagement by helping customers unlock the full potential of BiteSpeed.
Monitor account health, product usage, and engagement metrics to identify both risk signals and growth opportunities.




Collaborate with internal teams across product, sales, support, and growth to deliver a seamless customer experience.

You have 2-5 years of experience in customer success, account management, or a similar customer-facing role.
You have hands-on experience managing the complete customer lifecycle , including onboarding, adoption, retention, renewals, and expansion.
You have a strong commercial mindset and are comfortable driving cross-sell, upsell, and revenue growth within existing accounts.
You enjoy consultative conversations and can confidently discuss ROI, business outcomes, and growth opportunities with customers.
You thrive in a fast-paced setting and can manage multiple customer relationships simultaneously.
You genuinely enjoy helping customers succeed and take ownership of building long-term partnerships.

You could call it work culture - but it ends up becoming more than just that.
Personal Transformation

We like to think of BiteSpeed as being a gym for our careers. We were never the company that was supposed to win - We started out of a dorm room, solo founder, early engineers who hadn’t written code in their lives setting out to build a global SaaS company.
Our roots are in doing things we are unqualified for and we bet on people who want that journey for themselves.



There are stories of people across the company from a 20 year old who’s never done sales closing enterprise deals to a college intern owning an enterprise product lifecycle - these are the stories we are proud of. If someone can look back after 2 years of working at BiteSpeed and say they don’t identify with who they were, we’d call it a success and we want to help them get there.
~ We do this by ensuring everyone in the team gets equity and there are generous cash & equity bumps on a frequent basis to reward performance and alignment in values.
~ Winning ‘together’ is about recognising it’s a team sport. We don't care about man of the match awards, either we win the trophy or we don’t. The question we ask ourselves is - can we play the game like it’s never been played before?

Going above and beyond is about doing more than the bare minimum that gets the job done and raising the bar each time we have the chance to do so
~ We’re not building rockets. Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
If this sounds interesting, apply on our latest Job Post on Linkedin .
Drop a personal note with why you'd want to work with us and what makes you a good fit on [email protected] any queries feel free to write to talent@bitespeed.

📌 Key Account Manager -Service (Permanent) (Bengaluru)
🏢 BiteSpeed
📍 Bengaluru