Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. Are you passionate about creating exceptional customer experiences? As a Assistant Manager - Customer Experience, you’ll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings.

Lead a team of Customer Support Team Leaders/Associates to deliver exceptional customer experience.
Drive daily operations and ensure SLAs, productivity, quality, and customer satisfaction targets are consistently met.
Coach, mentor, and develop team members through regular feedback and performance reviews.
Analyze operational metrics and create action plans to improve efficiency and customer experience.
Partner with Product, Operations, Risk, and Compliance teams to resolve customer-impacting issues.
Support hiring, onboarding, and training of recent team members.
Ensure adherence to regulatory and internal compliance requirements in a fintech environment.

4–8 years of overall experience in Customer Support/Customer Experience.
~ Minimum 1–2 years of experience as a Team Leader or people manager.
~ Experience in fintech, banking, NBFC, or financial services is mandatory.
~ Strong understanding of financial products and customer support processes.
~ Excellent stakeholder management and communication skills.




~ Comfortable working in rotational shifts and flexible working hours.
~ Hands-on experience with CRM and support tools (Freshdesk, Ameyo, AI tool.) Life so good, you’d think we’re kidding:

Competitive salaries. An extensive medical insurance that looks out for our employees & their dependants. Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
Tailored vacation & leave policies so that you enjoy every important moment in your life.
Learning and upskilling opportunities. Seriously, not kidding.
Good food, games, and a cool office to make you feel like home. At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by the applicable law.

Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

A new bank for a new India
on building the best consumer experience for your money. We’re building
Our cornerstone products and services: slice savings account, slice UPI credit card, slice
working experience with the belief that the present moment is the only real thing in life.
Partners, Advent International, Blume Ventures, and Gunosy Capital.

📌 Assistant Manager - Customer Care (Guwahati)
🏢 Slice
📍 Guwahati