Description

The candidate will need to perform:

- Develop a holistic staffing model, providing strategic insight using data-driven analytics to forecast future staffing needs, skills, and availability.

- Collaborate with Service Network and Line Leaders to understand resourcing needs and provide appropriate hiring or loaning recommendations.

- Manage workforce capacity planning, periodic reporting, and day-to-day deliverables.

- Analyze forecast, utilization, hiring, and bench status, and propose corrective measures.

- Review and analyze capacity and demand forecasts to determine resourcing needs.

- Oversee various dashboards (weekly/monthly) for forecasting, demand pipeline, and hiring.

- Drive standardization of resource management processes across business capabilities and geographies.

- Participate actively in meetings with external and internal stakeholders.

- Conduct variance analysis of forecast/plan vs actuals, including hours and utilization.

- Lead and manage a team of 5+ Resource Managers, providing guidance and support.

- Create an efficient and collaborative team workplace, promoting respect, celebrating successes, and enabling work-life balance.

- Collaborate effectively with colleagues in different disciplines such as HR, Recruiting, Operations, F&A; and other resource management teams

- Build credibility with Network and Line Leaders, becoming a trusted advisor to the business.

- Provide expertise on tools and reports, addressing any queries from the team and delivery.

- Motivate the team to generate and implement innovative ideas for resource management.

- RM team brand building via innovative ideas

Responsibilities

The candidate will also be responsible for:





- Assist the business in fulfilling resourcing needs for demands and provide insights on resource availability across multiple channels.

- Analyzing demand & supply gap and offer resourcing options.

- Work with business to understand resourcing needs and take appropriate hiring/loaning decisions

- Support client service delivery by meeting quality guidelines and turnaround times.

- Review and analyze monthly management information reports.

- Support transformation and innovation projects.

- Variance analysis and finding root cause / reasons for variance

- Bench Management – Ensure best utilization of bench staff

- Conduct periodic trainings and update knowledge base and process documentation.

- Identify current process issues and suggest process improvements.

Qualifications

- 10+ years of experience in resource management.

- Strong understanding of resource management principles.

- Knowledge of capacity planning and forecasting.

- Excellent analytical skills to analyze capacity and derive hiring/loaning needs.

- Ability to analyze variances between forecast/plan and actuals and identify key issues.

- Proficient in MS Excel, PowerPoint, and knowledgeable in Power BI (preferred).

- Experience with RM or WFM tools/applications (IEX, Blue Pumpkin, Aspect eWFM, Retain, etc.) preferred.

- Team management experience.

- Strong verbal and written communication skills.

- Excellent stakeholder management skills.

- Resource management experience in Managed Services business (FS, KYC, AML, Cyber Security, etc.) is preferred.

- VBA macro skills would be an advantage.

>> Qualification

- Bachelor’s degree from an accredited college/university - BBM/BCA/BCom/BA/BSc/BE

- A Post Graduate diploma/degree from an accredited college/university - MBA/MCom

📌 KGS - Resource Management - Manager - Bangalore (Bengaluru)
🏢 BSR
📍 Bengaluru