Job Description

About Faym

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Faym is leading the charge in content commerce in India through its growing network of creators. Faym.co empowers creators to set up their own mini e-commerce stores, helping them sell products from partnered brands. Powering over 35,000 creators with ₹200 Cr monthly GMV, Faym is redefining creator-led commerce in India.

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Role Overview

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We're looking for a proactive and experienced Account Manager to manage a portfolio of client accounts — including e-commerce platforms, D2C businesses, and brand partnerships — end-to-end. The role covers everything from client communication and campaign planning to creator coordination, execution, and performance reporting. You'll work closely with senior team members and cross-functional teams to ensure smooth delivery, strong client relationships, and account growth.

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This role suits someone who wants to build ownership of accounts and grow into a more strategic role over time.

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Key Responsibilities

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Account & Client Servicing

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- Manage day-to-day communication with clients and ensure timely follow-ups on campaign requirements.
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- Act as the primary point of contact for client queries and coordination.
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- Build a strong working understanding of each client's business, objectives, and requirements.
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- Maintain consistent, professional communication and provide regular updates to ensure a positive client experience.
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Campaign & Delivery Execution

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- Translate client briefs into campaign plans, timelines, and requirements.
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- Take end-to-end ownership of influencer campaigns, ensuring smooth execution within agreed timelines.
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- Coordinate with creators and build strong relationships to ensure timely, quality deliverables.
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- Manage content approvals, revisions, and go-live tracking across campaigns.
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- Coordinate with internal teams — Partnerships, Creator Ops, Campaigns, Finance, and Analytics — for smooth delivery.
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- Track campaign progress, proactively flag issues or delays,



and take corrective action where needed.
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- Identify opportunities to scale campaigns and improve performance.
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Reporting & Analysis

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- Track revenue, GMV, campaign performance, and other key metrics.
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- Conduct post-campaign performance evaluations and prepare reports for clients and internal stakeholders.
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- Support weekly/monthly reporting and reviews.
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- Identify trends or gaps in campaign performance and suggest improvements.
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Coordination & Documentation

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- Maintain trackers, action items, and follow-ups for assigned accounts.
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- Coordinate across internal teams to resolve day-to-day issues.
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- Proactively identify and resolve campaign-related issues to minimize impact on timelines.
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- Escalate risks or client concerns to senior team members when needed.
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Candidate Profile

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- 1–3 years of experience in account management, client servicing, customer success, or a related field.
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- Experience with influencers, influencer marketing, or affiliate marketing is required.
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- Basic to strong understanding of e-commerce, D2C, or digital marketing.
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- Strong written and verbal communication skills.
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- Detail-oriented with strong organizational and follow-through skills.
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- Comfortable working with data, spreadsheets, and reporting.
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- Ability to manage multiple campaigns, tasks, and stakeholders in a fast-paced environment.
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- Eagerness to learn, take initiative, and grow within the organization.
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Preferred Background

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- E-commerce, marketplace, or quick-commerce businesses
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- Creator economy, affiliate commerce, or digital marketing companies
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- Client servicing or coordination roles in startups or agencies
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- What Success Looks Like (First 6 Months)
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- Independently handles routine client communication and coordination.
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- Executes campaigns end-to-end with minimal supervision.
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- Maintains accurate trackers, reports, and documentation.
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- Builds a robust understanding of client accounts and internal processes.
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- Takes increasing ownership of accounts, moving toward independent account handling.
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📌 Brand Account Manager (Gurugram)
🏢 Faym
📍 Gurugram