Job Description

Experience: 1–3 Years

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Work Mode: Work from Office

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Shift: US Time Zones

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Work Week: Rotational – Mon–Fri / Tue–Sat / Wed–Sun

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Interview Process: CD → Versant

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Role Overview

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We are looking for a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through inbound calls, emails, and chats, ensuring timely issue resolution and excellent customer satisfaction.

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Required Skills

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- 1–3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.
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- Excellent verbal and written English communication.
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- Comfortable handling customer interactions through voice, email, and chat.
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- Positive technical aptitude and ability to learn new tools quickly.
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- Experience with ticketing systems; ServiceNow is preferred.
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- Basic knowledge of ERP systems, MS Office, and internet-based applications.
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- Strong customer-handling and problem-solving skills.
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- Ability to work under pressure and meet SLA/productivity targets.
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Candidate Profile

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- Customer-focused and results-driven.
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- Positive attitude and quick learner.
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- Strong attention to detail.
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- Good team player.
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- Flexible to work according to business requirements.
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- Punctual and disciplined.
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- High level of integrity.
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- Comfortable working in US shifts and rotational work weeks.
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📌 Customer Support (Bengaluru)
🏢 BCforward
📍 Bengaluru