Company Description GTK Group is a growing organization in the travel and services sector, committed to delivering reliable and efficient customer experiences. GTK Group values accuracy, transparency, and responsive service, aiming to make travel planning straightforward and stress-free. The team culture emphasizes collaboration, professional growth, and integrity in day-to-day operations.
Role Description This is a full-time, on-site Ticketing Executive role based in Gole Market. The Ticketing Executive will handle daily ticket bookings, ticket issuance, rescheduling, and cancellations across various platforms, ensuring that all reservations are accurate and timely. Responsibilities include coordinating with customers to understand travel needs, providing fare options,
and confirming itineraries while maintaining clear communication and skilled conduct. The role also involves maintaining records of bookings, managing travel documentation, and resolving ticket-related queries or issues. The Ticketing Executive will collaborate with colleagues and external partners to ensure smooth operations and a high level of customer satisfaction.
Basic proficiency with computer systems, Amadeus, and office applications used for reservations and record-keeping.
Prior experience in ticketing, travel, hospitality, or a related field is beneficial.
Willingness to learn ticketing systems, follow established procedures, and adhere to company policies and guidelines.