Client Success Manager Location: 100 % Remote ( US Eastern Hours)
Type- Full Time

We are seeking a highly communicative and proactive Client Success Manager to support our elite user base, which includes talent agents, entertainment attorneys, brand managers, and high-profile rights holders. Asset Licensing, Identity Enrollment, and the Actions Engine. You will be responsible for onboarding, training, troubleshooting, and acting as the voice of the customer to our internal teams.

Product Demonstrations: Conduct clear and comprehensive demos showcasing how our biometric surveillance engine monitors platforms like YouTube, TikTok, Instagram, and the open web 24/7.
Client Training: Train users on the platform's foundational features, including how to upload and register identity assets within the secure digital vault.
System Utilization: Help clients fully utilize the system to issue, track, and enforce structured licenses for the use of a client's identity in advertising, content, and AI training.




Workflow Support: Answer client questions regarding the Actions Engine, specifically how to utilize auto-generated takedown notices and export pre-built evidence packets for litigation.
Strategic Guidance: Assist clients in configuring keywords, hashtags, and related entity tracking for each protected identity to ensure optimal brand and reputation monitoring.

Robust verbal and written communication skills with a proven ability to present complex technical information clearly to non-technical users.
Client-Facing Experience: Previous experience in Customer Success, Account Management, or Technical Support, preferably dealing with high-profile individuals or legal professionals.
A customer-first mindset with the ability to manage urgent requests and train users at varying levels of technical proficiency.

📌 Hiring: CSM Manager (India)
🏢 Nasscomm
📍 India