Job Description

India Head – U.S. Dental RCM & Billing Operations

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Location: Mohali/Chandigarh, Punjab

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Position: Full-time | Senior Leadership

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Compensation: ₹15–20 LPA + Performance Incentives

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Reports to: U.S. Ownership/Executive Leadership

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About the Opportunity

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We are a U.S.-based dental organization operating 10 practices in Northern California, including general dentistry, implant dentistry and full-mouth rehabilitation centers.

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We are establishing a dedicated Dental RCM and Business Support operation in Mohali/Chandigarh. We are seeking an experienced, hands-on leader to build and manage the India team and take ownership of the complete revenue cycle for all 10 practices.

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This position requires direct U.S. dental RCM experience. Candidates with only medical billing experience will not be considered.

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Key Responsibilities

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- Manage end-to-end dental RCM, from insurance verification through final payment reconciliation
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- Audit and improve existing billing and collection workflows
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- Initially recruit and manage approximately two experienced dental RCM professionals
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- Build and scale the India team as additional responsibilities transition from the U.S.
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- Develop SOPs, training programs, productivity standards and quality-control systems
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- Provide weekly and monthly performance dashboards to U.S. leadership
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Revenue-Cycle Responsibilities

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- Dental insurance eligibility and complete benefit verification
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- PPO plan interpretation, deductibles, annual maximums and remaining benefits
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- Frequency and age limitations, waiting periods, missing-tooth and replacement clauses
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- Alternate benefits, downgrades and coordination of benefits
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- Primary and secondary insurance
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- Implant, major-service and orthodontic coverage
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- Pre-authorizations and predeterminations
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- CDT coding, narratives, radiographs and claim attachments
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- Electronic claim submission and claim scrubbing
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- Rejections, denials, corrected claims and appeals
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- Insurance follow-up and aging management
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- EOB and ERA processing
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- Insurance and patient payment posting
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- Contractual adjustments and PPO write-offs
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- Credit balances, unapplied payments and deposit reconciliation
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- Identification of payer underpayments, missed billing and revenue leakage
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Required Experience

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- 7–12+ years of U.S. dental or healthcare RCM experience
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- Strong, direct experience in U.S. dental billing and RCM
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- Advanced knowledge of CDT coding, PPO plans, EOBs, ERA, COB, dental AR and insurance aging
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- Experience managing, recruiting and training RCM teams
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- Ability to create SOPs, KPIs and quality-control processes
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- Strong spoken and written English
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- Experience communicating directly with U.S. clients or leadership
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- Understanding of HIPAA and healthcare data-security requirements
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- Solid analytical, organizational and problem-solving skills
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- Experience working with Curve Dental is strongly preferred
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Performance Metrics

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The India Head will track and improve:

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- Insurance-verification accuracy
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- Clean-claim rate
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- Claim-submission turnaround time
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- Denial rate and collection rate
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- AR over 30, 60 and 90 days
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- Days in AR
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- Unworked claims
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- Payment-posting turnaround
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- Payer underpayments and revenue leakage
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- Employee productivity and quality scores
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Compensation

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₹15–20 LPA plus performance-based incentives

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Compensation will depend on dental RCM expertise, leadership experience and demonstrated results. Incentives may be tied to improvements in collections, AR, denials, verification accuracy and overall revenue-cycle performance.

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Why Join Us?

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This is not a typical outsourcing-company management role. You will work directly with the ownership of a growing U.S. dental organization and have the autonomy to build its India RCM operation from the ground up.

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We are looking for a long-term leader who can become the India Head of Dental RCM Operations, not simply supervise an existing team.

📌 India Head - U.S. Dental RCM & Billing Operations (Sahibzada Ajit Singh Nagar)
🏢 Ora Dentistry
📍 Sahibzada Ajit Singh Nagar