Job Description

SafeGold is India’s largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold — using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets.

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We’ve been consistently recognised for our growth and impact:

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#9 in 2023 ET Growth Champions (India)

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#9 in 2024 FT High Growth Companies (Asia)

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Job Description

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- Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services.
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- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
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- Assisting in KYC verifications checks for customers.
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- Provide resolution on disputed transaction.
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- Promptness in handling escalations/queries raised by customer.
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- Provide excellent customer service at all times
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- Maintain a friendly manner and calm, positive manner when handling complaints
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Skills Must have

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- Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge.
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- Stock management
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- Banking background preferred
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Valuable to have

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- Digital Marketing/Fraud Complaint handling
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Qualifications

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- Graduate from any recognized university.
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Working Days

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- 5 Days a week (Includes Sat and Sunday)
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- Shift timings vary between 7 am - 11 pm
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📌 Customer Support Associate (Mumbai)
🏢 Safegold
📍 Mumbai