We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us. Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this ) E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV’s Surge- ~ To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. ~ Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. ~ Managing cross-sells for recent products and renewals ,
owning expansion revenue at an account level. ~ Building the playbook for our customer success function to scale for the next stage of growth. You care about delivering a service experience that parallels a Michelin star Italian restaurant. ~ You genuinely like helping people and making them successful. ~ You have 4+ years of work experience in customer success with technical understanding of the product ~ Personal Transformation Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us. ~ Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking). ~ Cult Fitness Membership - All work and no play makes jack a dull boy. If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on [email protected] them to us , if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks! For any queries feel free to write to talent@bitespeed.